Forms Module Edge Cases & Troubleshooting

1. Entries Not Appearing #

If submissions aren’t showing under Forms → Entries:

Checks (from docs logic):

1. Module Enabled?
   • Ensure Enable Forms module is ON in Forms → Settings.
2. Provider Selected?
   • Confirm the provider (e.g. SureForms) is enabled in the providers list.
3. Correct Form Provider?
   • Make sure the form you’re testing is from one of the supported providers.

2. Auto Replies Not Sending #

If Pro’s auto replies are not sent:

1. Pro License Active?
   • Docs emphasize Pro-only fields are applied only when my_fs()->can_use_premium_code() is true.
2. Auto-Send Enabled?
   • Check Forms → Email for Auto-send toggle.
3. Provider Filter:
   • Ensure the form’s provider matches the configured provider filter for auto emails.
4. Forms AI Settings Complete?
   • Verify forms_openai_api_key or fallback main key, model, and prompt are set.

3. Telegram Alerts Not Received #

If Telegram alerts do not arrive:

1. Telegram Settings:
   • In Forms → Telegram, verify bot token and chat ID values from docs.
2. Provider Filter:
   • Ensure that provider filter includes the provider that submitted the form.
3. Debug Logs:
   • The plugin’s Debug Logs module can log Telegram-related errors, as noted in the docs.

4. Using Debug Logs for Forms #

Your documentation explains that the Debug Logs module can log Forms channel:

Step-by-step:

1. Go to Davix AI Engine → Debug Logs.
2. Enable the Forms logging channel (e.g., a checkbox for forms logs).
3. Save.
4. Reproduce the issue (submit a form, trigger auto reply).
5. Return to Debug Logs and click View log for Forms.
6. Inspect for any error messages that explain why AI reply, email, or Telegram alert failed.

image IMAGE PLACEHOLDER: Screenshot of Debug Logs with the Forms channel enabled and a “View log” button clicked, showing lines mentioning Forms operations. IMAGE image