Setup & Configuration: Enabling Telegram Human Handoff

1. Step 1 – Open the Chatbot Telegram Settings #

1. Log into WordPress admin.
2. Go to Davix AI Engine → Chatbot.
3. Open the tab that contains Integration / Telegram settings (the docs refer to this as “Chatbot → Integration (or relevant tab)”).
4. Scroll to the Telegram section.

Here you’ll see controls mentioned in the docs:

• Enable Telegram toggle
• Mode / telegram_mode select
• Bot token field (Pro only)
• Target chat IDs / usernames
• Settings for availability, consent, and rate limits

image IMAGE PLACEHOLDER: Screenshot of the Chatbot → Integration tab with a boxed “Telegram” section: enable switch, mode select dropdown, bot token field, target chats, availability, consent, rate limit. IMAGE image

2. Step 2 – Enable Telegram Human Handoff #

Docs say:

“Under Telegram:
○ Enable Telegram.”

Step-by-step:

1. In the Telegram section, turn Enable Telegram ON.
2. Save changes.

This flips on the Telegram bridge, subject to Pro license and other settings.

3. Step 3 – Choose telegram_mode (AI Only / AI+Human / Human Only) #

From docs:

“Choose telegram_mode:
■ ai_only
■ ai_human
■ human_only”

Step-by-step:

1. In the Mode dropdown (or radio group), select one of:
   • AI only → internally ai_only.
   • AI + Human → internally ai_human.
   • Human only → internally human_only.
2. Save changes.

We’ll cover what each mode does on the front-end in Article 3.

4. Step 4 – Paste Your Telegram Bot Token (Pro Only) #

Docs explicitly mark bot token as Pro:

“Paste your Telegram bot token (Pro only).”

Step-by-step:

1. In the Telegram settings, find Telegram Bot Token.
2. Paste the token for your Telegram bot (the same one used for other Davix Telegram features, if any).
3. Save.

Without this token:

• The plugin cannot send or receive messages to/from Telegram.

5. Step 5 – Add Target Chat IDs or Channel Usernames #

Docs say:

“Add target chat IDs or channel usernames.”

Step-by-step:

1. In the same Telegram section, locate Target Chats (IDs or channel usernames).
2. Add one or more:
   • Individual chat IDs (for staff members).
   • Group/channel usernames or IDs where your human agents are present.
3. Save changes.

When human mode is active, messages are forwarded to these targets.

6. Step 6 – Configure Availability, Consent, and Rate Limits #

The PDF explicitly states:

“Configure availability, consent, rate limits.”

We’ll go deeper on this in Article 4, but at setup time:

1. Locate fields for:
   • Availability (always online, offline message, schedule – per readme highlights).
   • Consent text / alerts before messages are sent to human agents.
   • Rate limiting values (messages per IP per time window).
2. Set them according to your support policy.
3. Save changes.

image IMAGE PLACEHOLDER: Screenshot zoomed into availability dropdown, consent message textarea, and rate limit fields within the Telegram settings section. IMAGE image