Introduction #
Davix Labs maintains clear policies regarding billing, refunds, and licensing to ensure fairness, transparency, and system stability across services and products.
These policies protect both the company and the user.
Billing Policy #
Service Projects #
For custom service projects:
- Billing structure is defined before project initiation
- Payment terms are agreed upon during scope approval
- Milestone-based payments may apply depending on project size
Development does not begin without agreed billing terms.
Digital Products #
For paid plugins, workflows, or downloadable products:
- Payment is required before download access is granted
- Billing is processed through secure payment systems
- Pricing is clearly displayed before checkout
Users receive access according to the product’s defined delivery method.
SaaS Products #
For SaaS systems:
- Subscription billing may apply
- Renewal terms are clearly defined
- Access is linked to active billing status
Failure to maintain an active subscription may result in limited or suspended access.
Refund Policy #
Refund eligibility depends on product or service type.
Custom Projects #
Due to the custom nature of development work:
- Refunds are generally not applicable once development has begun
- Scope changes are handled via structured revisions
- Any exceptional case is reviewed individually
Custom engineering work cannot be resold or redistributed.
Digital Products #
For downloadable products:
- Refund eligibility depends on the specific product terms
- If a product is delivered digitally, refunds may be limited
- Issues caused by misconfiguration do not automatically qualify for refunds
Users are encouraged to review documentation before purchase.
SaaS Products #
For SaaS subscriptions:
- Refund eligibility depends on the subscription structure
- Trial periods (if offered) should be used for evaluation
- Billing disputes must be reported promptly
Refund decisions are evaluated based on usage and service terms.
Licensing Policy #
Digital Products #
Products may include:
- Single-site licenses
- Multi-site licenses
- Limited-use licenses
Licenses define:
- Usage scope
- Update eligibility
- Support eligibility
Unauthorized redistribution or resale is prohibited.
SaaS Access #
SaaS platforms operate on access-based licensing:
- Access is tied to user accounts
- Subscription status determines feature availability
- Account sharing may violate terms
Policy Updates #
Davix Labs reserves the right to:
- Update pricing structures
- Modify licensing models
- Adjust billing terms
Any updates will be reflected publicly and applied transparently.
Conclusion #
Our billing, refund, and licensing policies are structured to ensure:
- Fair transactions
- Sustainable development
- Professional accountability
- Long-term system stability
Users are encouraged to review policies carefully before purchasing services or products.
